Customer Support Executives for US Voice Process

We are urgently looking to hire candidates for a US voice process. If you are tired of the city life and looking to shift to a slower pace of life, the beautiful mountains of Himalayas are calling. Get away from the maddening crowd. Live at your own pace.

Competencies

  • A deep knowledge and understanding of the operations of a customer care department in an organisation.
  • Outstanding communication ( written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally.
  • Creative problem solving skills.
  • Capacity to work both as an individual and as a team.
  • Excellent organisational and time management ability.
  • Highly self motivated, willing to learn and quick adaptation to new processes within less time frame.
  • Basic computer knowledge with MS-Office , Outlook and effective browsing skills.

 

Responsibilities

  • To remain as basic point of contact for customers with queries, complaints, feedback’s, requests etc.
  • Ensuring timely and professional responses to all complaints, requests and queries received.
  • Research and compilation of  answers for informational requests from customers.
  • Proper recording and scrutiny of the complaints received.
  • Preparing reports  on the activities of the Customer Care  department or team.
  • Efficient dealing of complaints to completion and enabling satisfaction of customer.
  • Rendering useful administrative support to other members of the customer care team.
  • Working efficiently and productively in the night shift

Benefits

  • Good starting salary for freshers with performance based incentives
  • 5 days work week
  • Flat organization/ No hierarchy

Location

Dharamshala (Himachal Pradesh)

Interested candidates can send their resume at dharamshalajobs@gmail.com or can call 9817-55-66-77 between 10.00 AM – 5.30 PM to schedule an interview.