Business processes — are at the heart of what makes or breaks a business and what differentiates it from the competition. Business processes that deliver operational efficiency, business visibility, excellent customer experience, and agility give the enterprise an edge over the competition. Business managers need process management tools that enable them to make impactful changes.
Business Process Management (BPM) is useful, powerful and potentially very accessible. But, with so many analysts, consultants, publications and vendors weighing in with their own perspective and opinions, it can be very confusing.
Business Process Management Basics For Dummies will help you understand what BPM is really all about. Whether you are a business manager or an Information Technology practitioner, this book will provide valuable information about what BPM can do for you—and how to apply it.
This book includes:
- Core concepts and practical ideas.
- A primer for getting started with BPM.
- A step-by-step guide for implementing BPM successfully.
- A compilation of resources that you can go to for additional help or continued education.